Terms and Conditions of Sale

Trading name: Velorina

1. Introduction

1. These terms and conditions (“Terms”) apply to all purchases of products (“Goods”) made through our website operated under the trading name Velorina (“we”, “us”, “our”).
2. By placing an order with us, you agree to be bound by these Terms.
3. We may revise these Terms at any time by updating them on our website. It is your responsibility to review them before placing an order.

2. Specification of Goods

1. It is your responsibility to ensure that any measurements, descriptions and specifications you provide are accurate. We cannot be responsible for Goods made to incorrect measurements provided by you.
2. All Goods are made and supplied subject to tolerances as detailed on our website.
3. Images of Goods on our website are for illustrative purposes only and may not precisely reflect the actual colours, textures or appearance of the Goods.

3. Price and Payment

1. The price you pay for the Goods is the price shown on the website at the time we receive your order.
2. Prices are shown in UK Pounds Sterling (£) and include VAT where applicable.
3. If we discover an error in a price after you have ordered, we will inform you as soon as practicable and give you the option to proceed at the correct price or cancel the order.
4. Title to the Goods passes to you once delivery has been completed and payment has been received in full.

4. Order Process and Contract Formation

1. Placing an order on the website constitutes an offer by you to purchase Goods.
2. We may accept or reject your order at our discretion. No contract is formed until we issue you with an order confirmation email.
3. For certain Goods, particularly goods made to your specification, payment may be taken at the time of ordering and orders are subject to acceptance.

5. Delivery

1. We will deliver Goods to addresses within the territories specified on our website.
2. Delivery charges and estimated delivery times are specified on the website.
3. All deliveries must be signed for by an adult aged 18 or over.
4. Risk of loss or damage passes to you upon delivery or first attempted delivery.

6. Substitute Goods

1. We will not supply substitute Goods without your prior consent.

7. Cancellation Rights and Returns

1. For Goods made to your specification, you do not have the right to cancel, return or exchange them once manufacturing has commenced, except where the Goods are faulty. This reflects your obligations under applicable consumer contract regulations.
2. For standard Goods not made to your specifications, you have the right to cancel your order within 14 days of receipt by giving us notice in writing and returning the Goods in unused and resalable condition, in line with consumer regulations.
3. If you cancel a contract under this clause, we will refund the price paid for the Goods less any non-standard delivery charges.

8. Guarantee and Defects

1. We guarantee that the Goods will be free from defects in materials and workmanship at the time of delivery.
2. If a defect arises within the applicable guarantee period, we will repair or replace the defective Goods at our expense, provided the defect is not due to misuse, fair wear and tear, or improper installation.

9. Limitation of Liability

1. Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud.
2. For all other losses, our liability to you will not exceed the price of the Goods you purchased.

10. Data Protection

1. We will use your personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your personal data.

11. Governing Law

1. These Terms and any contract formed under them shall be governed by the laws of England and Wales.
2. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Interpretation