Privacy Policy

Trading name: Velorina

1. Introduction

  1. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit or make a purchase through our website operated under the trading name Velorina (“we”, “us”, “our”) and how you can exercise your privacy rights.
  2. We are responsible for deciding how and why personal data about you is processed. You agree to the terms of this Privacy Policy when you use our Site or provide us with your personal data.
  3. We may update this Privacy Policy from time to time by posting the revised version on the Site. You should check this page regularly for changes.

2. Personal Data We Collect

We may collect the following types of personal data about you in connection with your use of the Site and fulfilment of orders:

  1. Contact data: such as name, email address, delivery address, phone number when you place an order or make an enquiry.
  2. Order information: details necessary to process and deliver your order, such as products ordered, order value, payment details (note: we do not store full payment card details; payment processing is handled by third-party payment providers).
  3. Technical and usage data: information about how you use our Site collected automatically via cookies and similar technologies (e.g. IP address, device type, browsing patterns). This data may be processed through tools such as Google Analytics.

3. How We Use Your Personal Data

We may use your personal data for one or more of the following purposes:

  1. To administer and fulfil your order (including delivery and customer service).
  2. To respond to enquiries and provide goods, samples or services you request.
  3. To send you service-related communications about your order.
  4. To send you marketing communications about products and offers, if you have consented to receive such marketing. You can opt out at any time.
  5. To analyse and improve our Site, products and services.

4. Sharing Your Personal Data

  1. To fulfil orders, we share only the minimum necessary data with third parties such as:
    • Payment processors (to process payments)
    • Courier/delivery partners (to deliver goods)
    • Marketing service providers (if you have opted in)
    • Professional advisors such as accountants or auditors where required
  2. We will not sell your personal data to third parties.
  3. We may disclose personal data if required by law or to protect our legal rights.

5. Cookies and Similar Technologies

  1. We use cookies and similar technologies to collect technical and usage data and to improve your experience on our Site. Cookies may help personalise your journey, remember items in your shopping basket, and enable analytics.
  2. By using our Site, you consent to the use of cookies in accordance with our Cookie Policy.

6. Data Security and Retention

  1. We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.
  2. We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, to complete legal obligations, resolve disputes and enforce our agreements.

7. Your Rights

Depending on applicable law, you may have rights in relation to your personal data, including:

  1. The right to access and receive a copy of the personal data we hold about you.
  2. The right to request correction of inaccurate or incomplete data.
  3. The right to object to or restrict processing.
  4. The right to withdraw consent where processing is based on consent.
  5. The right to request erasure of your personal data, subject to legal exceptions.

To exercise your rights, contact us via the contact details provided on our Site.

8. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal data from anyone under 16.

9. Third-Party Links

Links on the Site to third party websites are not covered by this Privacy Policy. We are not responsible for the privacy practices of other sites.

10. Lawful Basis for Processing

We process your personal data based on legal grounds including:

  • Performance of a contract (order fulfilment)
  • Your consent (marketing and cookies)
  • Legitimate interests (analytics and service improvement)

11. Contact Information

If you have questions about this Privacy Policy, wish to make a data subject request, or have concerns about how your data is used, please contact us through the contact form on our Site.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. The effective date will be updated at the top of this page.

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